Privacy Statement Collecting and Using Personal Information Welcome to NEHP's web site. We appreciate your interest in us. When you visit and navigate our sites and when you communicate with us via our sites, we will not collect personal information about you, unless you provide us that information voluntarily. If you provide personal information to us voluntarily via our web sites, we will not sell, license or transmit that information outside of NEHP and those affiliated companies involved in administering or providing services for our health benefits plans, unless required to do so by legal, judicial or governmental proceedings, or unless we do so in accordance with an express authorization you have given us. Also, in some cases, we may disclose information to our contractors or agents for the purpose of enabling them to perform certain functions for us. We will disclose information in compliance with applicable laws and regulations and will require the recipient to protect the information and use it only for the purpose provided. By "personal information," we mean data that is unique to an individual, such as a name, address, social security number, or telephone number. From time to time, we may request personal information from you at our sites in order to deliver requested materials to you, respond to your questions, or deliver a product or service. Your E-Mail We welcome your comments or questions about our web sites and have provided e-mail boxes for that purpose. We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns. Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via telephone at the numbers provided at various locations on our sites or, in the case of our health plan members, at the Member Services toll free number that appears on your identification card. There are some locations on NEHP's web site where we have made special provisions for a more secure environment in which we can exchange information with you. At each of these locations, we will provide you with appropriate instructions. Linking to Other Sites From time to time, NEHP web sites may provide links to other web sites, not owned or controlled by NEHP, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other web site owners or the content or accuracy of those other web sites. Links to various non-NEHP Inc. web sites do not constitute or imply endorsement by NEHP of these web sites, any products or services described on these sites, or of any other material contained in them. Changes to this Statement NEHP may change this Statement from time to time without notice. This Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.